Please follow these steps to see if this solves your issues:
If all of these steps are unsuccessful then there is likely a problem with the unit itself. Please contact our support team so that we can help you troubleshoot further.
For best results, make sure to Align your Lumo Lift frequently. Your Lumo Lift detects posture by looking for deviations to the posture you Aligned your sensor in, so aligning frequently gives your sensor the most accurate, up-to-date information on what posture to look for. We recommend aligning your sensor each morning, every time you change clothes, every time you change positions (sitting to standing, vice versa), before turning on Coach Vibrations, etc.
Please note that your Lumo Lift will only vibrate repeatedly if you have Coach Vibrations turned on. If you did not intentionally turn on Coach Vibrations, it is possible that you accidentally activated it by pressing and holding the button on your Lumo Lift sensor. For example, it is possible that a backpack, small child, purse, or seatbelt strap might accidentally turn on Coach Vibrations.
To turn off Coach Vibrations, simply press and hold the button on your sensor for 3 seconds. You will feel two short buzzes as a confirmation.
First, please ensure that you are using a compatible Android device. Lumo Lift is currently compatible with the following Android devices:
Note: The device operating system must be 4.3 or higher (Jelly Bean 4.3, Kitkat or Lollipop)
There are several ways to troubleshoot the Bluetooth connection of your Lumo Lift. Please try each option in order to see if this resolves the issue.
NOTE: You will not be able to perform a forced stop if the Lift app icon is on your Main Screen. If this is the case, tap and hold the Lift app on the Main Screen and drag it back into “Apps”.
NOTE: You will not be able to uninstall if the Lift app is on your Main Screen. If this is the case, tap and hold the Lift app on the Main Screen and drag it back into “Apps”.