Lumo Lift Troubleshoot Android

My Lumo Lift won’t charge.

Please follow these steps to see if this solves your issues:

  1. Hold down the button for 4 seconds to wake the unit from sleep.
  2. Place the unit on the charger, give it a minute and make sure a red or green light appears on the LED.
  3. If it’s a red light, allow the unit to charge for 4 hours or until a green light appears.
  4. If there is no light, unplug the charger and plug it into a different USB port or power source. This will reset the charger in case there is an issue with it.
  5. If, after moving the charger you still do not see any lights, allow the unit to sit on the charger for at least 30 mins and again hold down the button for 4 seconds.

If all of these steps are unsuccessful then there is likely a problem with the unit itself. Please contact our support team so that we can help you troubleshoot further.

My Lumo Lift won’t stop buzzing.

For best results, make sure to Align your Lumo Lift frequently. Your Lumo Lift detects posture by looking for deviations to the posture you Aligned your sensor in, so aligning frequently gives your sensor the most accurate, up-to-date information on what posture to look for. We recommend aligning your sensor each morning, every time you change clothes, every time you change positions (sitting to standing, vice versa), before turning on Coach Vibrations, etc.

Please note that your Lumo Lift will only vibrate repeatedly if you have Coach Vibrations turned on. If you did not intentionally turn on Coach Vibrations, it is possible that you accidentally activated it by pressing and holding the button on your Lumo Lift sensor. For example, it is possible that a backpack, small child, purse, or seatbelt strap might accidentally turn on Coach Vibrations.

To turn off Coach Vibrations, simply press and hold the button on your sensor for 3 seconds. You will feel two short buzzes as a confirmation.

I can’t get my Lumo Lift to connect.

First, please ensure that you are using a compatible Android device. Lumo Lift is currently compatible with the following Android devices:

  • Samsung Galaxy S4
  • Samsung Galaxy S5
  • Samsung Galaxy Note 3
  • Samsung Galaxy Note 4
  • Nexus 6
  • Moto X(2nd gen)

Note: The device operating system must be 4.3 or higher (Jelly Bean 4.3, Kitkat or Lollipop)

There are several ways to troubleshoot the Bluetooth connection of your Lumo Lift. Please try each option in order to see if this resolves the issue.

  1. Toggle your Bluetooth off/on To toggle your Bluetooth off/on on your Android device,
    1. swipe down from the top of the screen towards the bottom. It should reveal a menu screen for Bluetooth and other settings.
    2. Tap the “Bluetooth” icon to turn off BLE, and tap it again to turn it back on.
    3. Tap “Cancel” to exit out of the menu screen to return to your main screen.
  2. Perform a Forced Stop of the Lift appTo perform a forced stop of the Lift app,
    1. Hit the home button to exit out of the Lift app
    2. Tap on the Apps icon at the bottom right corner of the screen
    3. Find the Lift app and tap and hold the icon down to reveal a menu bar at the top of the screen. Drag the Lift app into “App Info”
    4. Once you side the Lift app icon into “App Info”, it will take you to a screen that shows information about the app. Tap on the “Force Stop” icon.

    NOTE: You will not be able to perform a forced stop if the Lift app icon is on your Main Screen. If this is the case, tap and hold the Lift app on the Main Screen and drag it back into “Apps”.

  3. Uninstall/Reinstall of the Lift appTo uninstall/reinstall the Lift app,
    1. Exit out of the Lift app and go to your apps Menu
    2. Find the Lift app and tap and hold the icon down to reveal a menu bar at the top of the screen.
    3. Drag the Lift app into the trash can icon to uninstall
    4. Re-download the app in the app store

    NOTE: You will not be able to uninstall if the Lift app is on your Main Screen. If this is the case, tap and hold the Lift app on the Main Screen and drag it back into “Apps”.

  4. Restart your phone