If you haven’t worn your Lumo Back in a while, make sure that it is charged. You can check this by tapping the touch button on the sensor (the circle to the right of the Lumo logo on the front of the Lumo Back sensor)— the LED light will turn green if it has more than a day’s worth of charge.
If it’s not the battery, try the following:
We suggest you do the following in the Lumo Back app, in this order:
A hard reset is accomplished by doing the following:
Make sure that the vibration is turned on in the Lumo Back app and that your Lumo Back sensor is on. Please go to your Lumo screen make sure you vibration is on, if it is you will see “Vibrate ON” in the upper right hand corner.
Also remember that Lumo will vibrate at 4 and 11 seconds and then stop until you reset yourself to the correct position again (when Lumo is green).
The Lumo Back sensor needs to calculate your movements to understand what you are doing, and then the Bluetooth wireless technology must transfer that information to your iOS device. With these two factors, there is generally a 1-2 second delay between your actual movements and the Lumo avatar mirroring your movements in the app.