What Information Does Lumo Collect?
Information you share with us. We have access to information that you voluntarily provide us, whether via email, while using our various sensor devices or software services, or other contacts initiated by you, including for example all information you disclose to us when using our products or services. Information you share with us may include your personally identifiable information such as name, address, or other contact information, as well as various other information pertaining to your use of our products or services such as user data obtained through any Lumo device and stored or accessed through our software or services. If you choose to register with us and create a user profile you are required to enter your name, contact information including email address, and to create a password. Additionally, you have the option of providing us with birthday, gender, creating a screen name, or storing your shipping address.
Information we learn from your use of our services. We use browser session data to store your session data, such as shopping cart contents, while you browse our site. Your data will be stored only for that browser session. However, if you have logged in as registered user, then your activities will be saved by browser session and stored on our servers with a session ID.
Like many companies, we monitor the use of the our website, as well as software products and services, by collecting information such as browser type, operating system, IP address, and the like. No personally identifiable information is collected in this process but this aggregate information may include various data pertaining to you and your use of our services as collected or stored by our products and services. This information is typically limited to device data, customer demographics and biomechanical data, traffic patterns, sales, service, product and site usage. This information is used for our commercial purposes, including to improve usability, performance and effectiveness of the website and may be disclosed to third parties as aggregate data without any of your personally identifiable information.
How Does Lumo Use This Information?
We use the information we collect to provide the service or transaction you requested, and importantly, to maintain and improve the services we provide, including for example by providing you with a better user experience when accessing our website. We only use or process your information in a way that is compatible with and relevant for the purpose for which it was collected or authorized for use.
We may share your personally identifiable information with authorized third-parties, agents, or our affiliated businesses or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company. We also use information collected from cookies and other anonymous identifiers to improve your user experience and the quality of our services.
We may collect and share personally identifiable information when we have a good faith belief that access, use, or disclosure of such information is reasonably necessary to satisfy any applicable law, rule, regulation, or enforceable governmental or administrative request, enforce our applicable Terms of Service, including investigation of potential violations, detect, prevent, or address fraud, security or technical issues, or protect against harm to the rights, property or safety of Lumo Bodytech, Inc., our users or the public.
Our use of information other than for the purpose of completing a requested transaction or service is on an opt-in basis. This means that you will not receive communications from us regarding, for example, specials, new products or new services, unless you have given us affirmative permission to receive such communications.
Is My Information Shared With Other Companies?
We may also share your personally identifiable information with third parties if we have a good faith belief that access to or use of this information, or the preservation or disclosure of this information is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce our Terms of Service, including for investigation of possible violations; detect, prevent, or otherwise remedy fraud, security threats or breaches, or other technical issues; and to prevent harm to the personal or property rights of Lumo, or other third parties, as permitted by applicable laws.
How Do I Access Or Change My Personal Information?
To provide our services, and for you to gain the optimum benefits of our products and services, we need to store and provide you with access to your personal information when accessing or using our services and products. You can review, and update the personal information for your account by contacting us at firstname.lastname@example.org. When updating your personal information, we may ask you to verify your identity before we act on your request, and at our discretion, we may reject requests that are unreasonably repetitive, require disproportionate technical effort or are impractical, or risk the privacy rights of other users. We may not immediately delete copies of your outdated information from our servers and may not remove all outdated information from our backup systems after you delete this information. This residual retention period is necessitated to protect our information servers from accidental or malicious loss of data.
What Are Lumo’s Information Security & Compliance Practices?
We store your personal data on a secure server that is password protected and shielded from outside access by a firewall. We practice safety procedures intended to ensure, as far as possible, the security and integrity of all our information, including your personally identifying information. When purchasing a product or service through a Lumo website we offer the use of a secure server and all user supplier credit information is transmitted via Secure Socket Layer technology to a third-party service provider and is then encrypted as a part of their transaction processing. Whether during or after a transaction your private information will not be stored on Lumo servers. However, no system or information can ever be fully protected against every possible hazard. As a result, we cannot assure or warrant the security or privacy of any information you provide to us and, accordingly, you do so at your own risk.
Information Collected from Residents of the European Union
Lumo’s services are hosted and operated entirely within the United States of America, and any information you submit to us is presumed to be hosted on servers located within the USA, and you consent to this transfer of your personal information to United States jurisdiction by accessing or using our services. Please note that United States laws may vary from your national laws, and may not offer the same privacy protections as your national laws.
Lumo shall refer unresolved privacy complaints received under the Safe Harbor Agreement to the independent dispute resolution program BBB EU Safe HarborProgram as administered by the Council of Better Business Bureaus. If your complaint is not resolved to your satisfaction through our internal dispute resolution efforts, then please visit consult with the BBB EU Safe Harbor program for more information or to file a complaint.
The Children’s Online Privacy Protection Act (COPPA) was created to protect children under the age of thirteen from unsuspecting practices related to collecting, using, or disclosing any information about them. Our services are neither intended nor directed for use by children under the age of thirteen. Lumo does not knowingly accept, collect, maintain or use any information from any child under the age of thirteen, and if a child whom Lumo knows or suspects to be under the age of thirteen sends personal information to us online, we will only use that information to respond directly to that child, notify the parents, or seek parental consent.
Who Do I Contact With Other Questions?
© 2014 Lumo Bodytech, Inc. All rights reserved. Lumo reserves the right to make changes in services, terms, and other information contained in this document without prior notice. The reader should in all cases consult Lumo to determine whether any such changes have been made. Revised January 15, 2014.