contact us at firstname.lastname@example.org.
What Information Does Lumo Collect?
Information you share with us. We have access to information that you voluntarily provide us, whether via email, our websites and various other online forums, while using our sensor devices or software services, or other contacts initiated by you, including for example all information you disclose to us when using our products or services. Information you share with us may include your personally identifiable information such as name, address, or other contact information, as well as various other information pertaining to your use of our products or services such as user data obtained through any sensor device and stored, accessed or used through our products or services. If you choose to register with us and create a user profile you are required to enter your name, contact information including email address, and to create a password. Additionally, you have the option of providing us with date of birth, gender, creating a screen name, or storing your shipping address.
Information we learn from your use of our services. We use browser session data to store your session data, such as shopping cart contents, while you browse our web site. Your data will be stored only for that browser session. However, if you have logged in as registered user, then your activities will be saved by browser session and stored on our servers with a session ID.
Like many companies, we monitor the use of our website, as well as products and services (including our various sensor products and software services,) by collecting information such as browser type, operating system, IP address, and the like. Similarly, we may access your software or sensor devices to retrieve and collect various diagnostic information. No personally identifiable information is collected in this process but this aggregate information may include various data pertaining to you and your use of our services as collected or stored by our products and services. This information is typically limited to device data, customer demographics and biomechanical data, traffic patterns, sales, service, product and site usage. We may however use your information in aggregate or anonymized formats for various sales, promotional, marketing, research, and other commercial purposes purposes, for example to identify various use and performance records for our products or services, and to improve the usability, performance and effectiveness of our products and services. This information may be disclosed to third parties as aggregate or anonymized data, without any of your personally identifiable information.
Cookies, Pixel Tags, and other data identifiers. In some instances, we may collect data through session and persistent cookies, pixel tags, web beacons, and banner ads and third party tracking and analytic tools used to collect aggregate and other non-personally identifiable information. For example, when you visit our websites, a session log will be automatically generated to help us determine how you accessed and used our site. The data gathered includes the originating Internet Protocol (IP) address (which contains no personal information), the referring website, the website pages you visited, and other related session and activity data.
We also use information collected from cookies and other anonymous identifiers to improve your user experience and the quality of our services, as well as when you interact with services we offer to or through our partners, such as advertising or commerce services. We only use this data in aggregate form without access to any personally identifying information. The majority of web browsers accept cookies and similar files, but you can usually change the browser settings to prevent this. However, if you do so, some functionality of our site may be impaired or lost, particularly any site customization features.
Software Apps & Sensor Devices. When using Lumo sensor devices, as well as their related software such as the Lumo Run or Lumo Lift applications, we collect certain types of information in order to provide the services that you have requested, to better understand your use of our products and services, and to research, analyze, and improve our products and services. This information may include various personally identifiable information such as your name, gender, height, weight, as well as data about your use of our services and devices, such as detailed information collected while monitoring your movements and activity. This information may also include data on your posture and movements, your activity level, calories you consumed, and other related biographical information (e.g., your gender, weight, height, birth date,) as well as performance and biomechanical information as obtained from your use of our products and services.
We may also collect information from the devices and software you use to access our services, including while you are using our products or services. This information may include precise location tracking services and data such as GPS information. Such geolocation services are provided upon your request and authorization when first installing or using our software, and are used to provide you with location-based services and features requested by you, for example to obtain location data during an activity, to map a route, calculate distance, pace, or other related kinematics. This geolocation data is collected during your activity sessions, and is stored for your specific access and use. You may also be able to disable such location tracking information or services via your mobile computing device.
How Does Lumo Use This Information?
We use the information we collect to provide the service or transaction you requested, and importantly, to maintain and improve the products and services we provide, including for example by providing you with a better user experience when accessing our website, or using our devices or software. We only use or process your information in a way that is compatible with and relevant for the purpose for which it was collected or authorized for use, for example to store your comments or the tags you apply to any activity, or to track the number of times an activity or exercise is performed, so that you can retrieve such comments at a later time. Similarly, when you sync a Lumo device (e.g., the Lumo Lift or Lumo Run) through a related Lumo software application, the data recorded on your device will be transferred to our servers, stored and used to provide the services you request.
We may share your personally identifiable information with authorized thirdparties, agents, or our affiliated businesses or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company.
We may collect and share personally identifiable information when we have a good faith belief that access, use, or disclosure of such information is reasonably necessary to satisfy any applicable law, rule, regulation, or enforceable governmental or administrative request, enforce our applicable Terms of Service, including investigation of potential violations, detect, prevent, or address fraud, security or technical issues, or protect against harm to the rights, property or safety of Lumo Bodytech, Inc., our users or the public.
Our use of personally identifiable information other than for the purpose of completing a requested transaction or service is on an opt-in basis. This means that you will not receive communications from us regarding, for example, specials, new products or new services, unless you have given us affirmative permission to receive such communications. Similarly, when you first install or use our software applications you may be asked to provide us with permission to provide you with notifications, both while using our products or services and at other times. If you permit us, we will provide such notifications, for example by sending you push notifications via our software applications. If you do not want these notifications, you can manage your preferences through your device or app settings depending on your device type.
Is My Information Shared With Other Companies?
How Do I Access Or Change My Personal Information?
To provide our services, and for you to gain the optimum benefits of our products and services, we need to store and provide you with access to your personal information when accessing or using our services and products. You can review, and update the personal information for your account by contacting us at email@example.com. When updating your personal information, we may ask you to verify your identity before we act on your request, and at our discretion, we may reject requests that are unreasonably repetitive, require disproportionate technical effort or are impractical, or risk the privacy rights of other users. We may not immediately delete copies of your outdated information from our servers and may not remove all outdated information from our backup systems after you delete this information. This residual retention period is necessitated to protect our information servers from accidental or malicious loss of data.
What Are Lumo’s Information Security & Compliance Practices?
Information Collected from Residents of the European Union
Lumo’s services are hosted and operated entirely within the United States of America, and any information you submit to us is presumed to be hosted on servers located within the USA, and you consent to this transfer of your personal information to United States jurisdiction by accessing or using our services. Please note that United States laws may vary from your national laws, and may not offer the same privacy protections as your national laws.
The Children’s Online Privacy Protection Act (COPPA) was created to protect children under the age of thirteen from unsuspecting practices related to collecting, using, or disclosing any information about them. Our services are neither intended nor directed for use by children under the age of thirteen. Lumo does not knowingly accept, collect, maintain or use any information from any child under the age of thirteen, and if a child whom Lumo knows or suspects to be under the age of thirteen sends personal information to us online, we will only use that information to respond directly to that child, notify the parents, or seek parental consent.
Who Do I Contact With Other Questions?
©2014-2016 Lumo Bodytech, Inc. All rights reserved. Lumo reserves the right to make changes in services, terms, and other information contained in this document without prior notice. The reader should in all cases consult Lumo to determine whether any such changes have been made. Revised May 2016.